I've had quite a few things make me smile in the last week...
On my flight home from Houston last week I sat next to a guy who engaged me in conversation. Normally, to this I groan, but new-more-positive Lisa didn't groan and did converse with the guy. Once I told him who I worked for, I was getting ready to pull out my shield to protect me from the onslaught he was about to hurl at me. However I was pleasantly surprised when he had nothing but good things to say about AT&T. He told me that he's had our service for a while. Once I told him specifically what I do for the company, he went on to tell me "that is SO cool!" This alone gave me a huge grin, because I agree ... what I do is VERY cool. But then once I explained more about my job and how we train the retail store employees he told me that he's always had good service at our AT&T stores but that he has noticed over the last couple of years that the service has really kicked it up a lot. He said the service has gotten even better than it was. That again gave me a huge grin on my face. I explained to him our focus on the customer's experience and how that means more to us than making the sale. He said he has definitely noticed that with his experience in our stores. He then went on to ask me about more personal stuff and I shared my story of Josh and I, and how we met, our relationship, etc. He told me that he had gone to UT majoring in music and taught music for many years, as well as been parts of many bands. He told me that it was so awesome that I was so supportive of Josh and encouraged him to continue to pursue his dream and not get side tracked by taking other jobs. (Again, big smile). After talking to him about our wedding and plans for the future, the flight was coming to a close (short flight ... man I packed a lot in there!) and he told me that my stories made his night. And it made my night that he thought so much of what I do and how it affects the reps in our stores, as well as the kudos to me in my support of Josh and that he just loved hearing our story ...
Then, on Wednesday, Josh was out working with Brandon and they were going to go fishing afterward. I was off on Wednesday, but I took it as an opportunity to get some cleaning and organizing done around the house that I'd been wanting to do. Josh called me in the afternoon to see what I was up to and I was in the middle of cleaning up the laundry area. Then after a while as I'm dancing through the house cleaning, Josh shows up. I asked him what he was doing and he said he came home because he thought I was upset when he talked to me on the phone. I told him that I wasn't upset and he didn't have to not go fishing for that anyhow. He said that I was more important than fishing and he didn't think I'd have told him if I was upset. I told him that I promise I would tell him and I probably just sounded irritated cuz I was having to hold the phone on my shoulder while cleaning. I was a little disappointed I didn't get to finish my organizing projects but it made me smiled that he cared that much and also cuz we could go to Mamacita's earlier for dinner. :) Hooray!
A couple of small things yesterday made me smile as well ... I was sitting next to an older lady. She was maybe 60-something. She was really well put together though. Looked very pretty, had on a cute little scarf, trendy little bags, and was reading a book on her iPad in a snazzy red leather case. The flight attendant comes up to get her drink order and she says "I'll take two miller lite beers please." LMAO!!!!!!!
Wasn't expecting that! Maybe a glass of wine ... or a coffee ... but miller lite?!? WOW! So the flight attendant asks her "you do know this is a short flight right (like less than 10 min to consume your beverages)?" and she said "... yeah." And then just sat there and stared at the flight attendant like so what, I want 2 miller lites lol. So then the flight attendant suggests she start with just 1. So the lady says ok. HA!
Then when I get to Houston, I get to Hertz and yet again my name isn't on the board. It's not so much that I care about that it's just that when I get in I want to get my car and get to the hotel and there is ALWAYS a long line to get to the rep at the Hertz counter. So I groan a little but then go oh well nothing I can do. So I wait patiently in line and when it's my turn I get to the counter and the lady pulls up my reservation. She gets my info and then says "Would a small SUV be ok Mrs. Peek?" ... and I pause for a second because I'm slightly confused about what is happening at the moment and then I say "yes ... yes it would." She tells me I'll have a Terrain, which eluded me at the moment what that was, gave me my paperwork and told me where to find my car. So I walk outside to stall 86 ... and find this ...
Oh and I got to hit the river on Sunday! I went with Tudy, Josh's bass player's wife. I got try out my new tandem tube. I bought it for the times when I go with friends and we always want to tie up so we can chat but then we get tangled. I thought this would be the perfect solution.
Well it sounds good but the thing is like driving a bus down the river! But, the boys were going to be recording for a while so we took our time down the river. We enjoyed some beverages, the sun, some good convo, singing along to some songs playing on my phone (which was in it's completely waterproof OtterBox case!) and then finally emerged at the end of the trip 5 hours later!
LOL.
All in all it was a good week with lots of things that made me smile!
On my flight home from Houston last week I sat next to a guy who engaged me in conversation. Normally, to this I groan, but new-more-positive Lisa didn't groan and did converse with the guy. Once I told him who I worked for, I was getting ready to pull out my shield to protect me from the onslaught he was about to hurl at me. However I was pleasantly surprised when he had nothing but good things to say about AT&T. He told me that he's had our service for a while. Once I told him specifically what I do for the company, he went on to tell me "that is SO cool!" This alone gave me a huge grin, because I agree ... what I do is VERY cool. But then once I explained more about my job and how we train the retail store employees he told me that he's always had good service at our AT&T stores but that he has noticed over the last couple of years that the service has really kicked it up a lot. He said the service has gotten even better than it was. That again gave me a huge grin on my face. I explained to him our focus on the customer's experience and how that means more to us than making the sale. He said he has definitely noticed that with his experience in our stores. He then went on to ask me about more personal stuff and I shared my story of Josh and I, and how we met, our relationship, etc. He told me that he had gone to UT majoring in music and taught music for many years, as well as been parts of many bands. He told me that it was so awesome that I was so supportive of Josh and encouraged him to continue to pursue his dream and not get side tracked by taking other jobs. (Again, big smile). After talking to him about our wedding and plans for the future, the flight was coming to a close (short flight ... man I packed a lot in there!) and he told me that my stories made his night. And it made my night that he thought so much of what I do and how it affects the reps in our stores, as well as the kudos to me in my support of Josh and that he just loved hearing our story ...
Then, on Wednesday, Josh was out working with Brandon and they were going to go fishing afterward. I was off on Wednesday, but I took it as an opportunity to get some cleaning and organizing done around the house that I'd been wanting to do. Josh called me in the afternoon to see what I was up to and I was in the middle of cleaning up the laundry area. Then after a while as I'm dancing through the house cleaning, Josh shows up. I asked him what he was doing and he said he came home because he thought I was upset when he talked to me on the phone. I told him that I wasn't upset and he didn't have to not go fishing for that anyhow. He said that I was more important than fishing and he didn't think I'd have told him if I was upset. I told him that I promise I would tell him and I probably just sounded irritated cuz I was having to hold the phone on my shoulder while cleaning. I was a little disappointed I didn't get to finish my organizing projects but it made me smiled that he cared that much and also cuz we could go to Mamacita's earlier for dinner. :) Hooray!
A couple of small things yesterday made me smile as well ... I was sitting next to an older lady. She was maybe 60-something. She was really well put together though. Looked very pretty, had on a cute little scarf, trendy little bags, and was reading a book on her iPad in a snazzy red leather case. The flight attendant comes up to get her drink order and she says "I'll take two miller lite beers please." LMAO!!!!!!!
Then when I get to Houston, I get to Hertz and yet again my name isn't on the board. It's not so much that I care about that it's just that when I get in I want to get my car and get to the hotel and there is ALWAYS a long line to get to the rep at the Hertz counter. So I groan a little but then go oh well nothing I can do. So I wait patiently in line and when it's my turn I get to the counter and the lady pulls up my reservation. She gets my info and then says "Would a small SUV be ok Mrs. Peek?" ... and I pause for a second because I'm slightly confused about what is happening at the moment and then I say "yes ... yes it would." She tells me I'll have a Terrain, which eluded me at the moment what that was, gave me my paperwork and told me where to find my car. So I walk outside to stall 86 ... and find this ...
Oh and I got to hit the river on Sunday! I went with Tudy, Josh's bass player's wife. I got try out my new tandem tube. I bought it for the times when I go with friends and we always want to tie up so we can chat but then we get tangled. I thought this would be the perfect solution.
All in all it was a good week with lots of things that made me smile!
